No, the allowances are as stated against each price plan and not in addition to any of the other states price plans.

For example, with the Freedom Plan, you receive 150 Minutes, 200 Texts and 500MB each month.

If you’’re on the Ibis plan, you receive a total of 250 Minutes, 400 Texts and 750MB.

Calls to Premium Rate Numbers or voting lines are not supported on OVIVO.  You can however use premium rate text messaging on OVIVO.  For more details on Pricing of these service, please check with the provider of the short code you are using as pricing may vary.

We support Directory Enquiries on Ovivo Mobile. Please refer to our Pricing section for information on costs associated.

Yes you can make International Calls from your Ovivo Mobile.  Please visit our pricing pages for more information on the costs to call other countries from the UK.

Yes you can send texts to short-codes.  The costs for this are outlined in our Pricing pages.

We are slowly introducing support for Premium Rate SMS.  If there is a short code that you frequently use, please tell us by e-mailing support@ovivomobile.com.

The OVIVO Loyalty Programme has now been withdrawn, but don’t worry it will be back later in 2013

Unfortunately transferring your credit or free allowance balance from one OVIVO account to another is not possible.

We support roaming all over the world, with the same footprint as our Network Provider, Vodafone.  If you want to use your phone while travelling abroad, please contact us before you travel to make sure that there are no bars in place that would prevent service.

Using your phone abroad can be very expensive, so please make sure you visit our pricing pages for more information.

We can cut your SIM down to MicroSIM size for you!

Unfortunately we don’t supply proper Micro-SIM or Nano-SIM cards at present, but will aim to do soon.  In the meantime, if you want either of these, just click the appropriate box when signing up and we will send you a pre-cut SIM so you don’t have to cut is down to size yourself!

If you don’t use your phone for 60 days, the account will enter a “Suspended” state in our system.  This means that you can still use the service, your credit balance is still intact, but you will need to contact us to re-enable your account, which we would do free of charge.

If, you are inactive for a further 120 days (180 in total), your account is “Deactivated”.  It can still be reactivated, but there may be a charge for this and you would need to contact us to re-active your account for you.  Your credit balance is still there at not lost at this stage.

If, you are inactive for a further 180 days (360 in total), your account will be deleted from our system, any credit balance will be deleted and your number may also be lost from our systems.  In effect, this is the point at which your service with us is completely closed.

As long as your account is active, we will not deactivate your account or delete any credit from it.

Your free allowance does not roll over.  At the end of the day you activated your service each month, your free allowance will automatically reset and any unused allowance will be lost.

Each month on the same day, your price plan will automatically reset and your credit balance will be deducted by the monthly plan fee.  You will need to make sure you have enough credit in your account on the renewal date by Topping Up your account.

If you don’t have enough credit it your account, your plan will not renew and will expire.  If you forget to top-up, don’t worry as we can reactivate your plan for you once there is enough credit in your account.

In the coming weeks, we will also be launching Automatic top-ups so you don’t have to remember to top up your account before the plan renews.

If you earned a Loyalty upgrade, you can stay on our Loyalty Plan for as long as you like.  However if you are to move onto a paid plan, you will not be able to move back to the previous loyalty plan

You can upgrade from the Freedom or 500MB plan at any time during the month.  You do not have to wait for the anniversary date of your allowance to move up to one of the larger price plans. Simply complete Our Change Price Plan form and we will upgrade you.

- An OVIVO Mobile SIM with our Freedom Plan
- An unlocked BlackBerry Phone
- At least £5.00 of credit in your OVIVO Account

BlackBerry costs £5.00 for 30 days. When you activate it, your account will be charged and it will automatically renew every 30 days as long as your account has credit.  Upon activation, your data settings will be downloaded automatically

We support all types of phones, both Smartphones and Non-Smart Phones will work with our service.  Also, we support all types of tablets and USB Modems.

In order to use our service, your device must be completely unlocked so that it can be used with any network SIM card.  This includes devices purchased from Vodafone – These also need to be unlocked in order to use all aspects of OVIVO’s service.

Your FREEDOM allowance resets at midnight on the same day each month.

Log onto your account by visiting https://portal.ovivomobile.com and have a look at the start date of your FREEDOM bundle.  At midnight on this day each month, your free allowance will reset.

On the Freedom Price Plan, yes OVIVO to OVIVO Calls and Texts that you make, will come out of your free allowance.  However, outside of your free allowance, you will not be charged for these calls and texts.

On all the OVIVO Pay Monthly Plans, OVIVO to OVIVO Calls and Texts will not decrease you allowance and are completely free.