No we don’t cap data speeds at OVIVO.  Our Network supports full High Speed Mobile Broadband.

Changing your Mobile Number is permitted, but must be requested in writing to the Ovivo Head Office. Please note, changing your mobile number will incur a £5.00 Charge.

By logging into our Account Management Portal, you will be able to see the available balance you have left on your account, the date when your balance will re-set and view your call history

Unfortunately you can’t make Video Calls on OVIVO Mobile at present.

Applications such as Skype and Facetime do support Video, but this would come out of your Data Allowance.

Unfortunately BlackBerry from Ovivo currently only works in the UK.  You cannot access BlackBerry services when roaming.

Unfortunately it is not possible to forward calls to any other voicemail service, other than the one we provide at OVIVO Mobile.  Therefore using an application such as Hullomail, will currently not work.

We recognise the fact that our customers do want to use Voicemail applications such as these are will be looking to introduce support for call forwarding later this year.

Yes Ovivo Mobile supports Tethering.

However, customers who use devices that were purchased from other networks, may find that tethering restrictions may still be enforced on that handset even though it is unlocked.

At present, you cannot use Tethering on an iOS device and OVIVO SIM.  This is due to a restriction placed by Apple and Vodafone on the iPhone and iPad devices.

SIP (Session Initiated Protocol) applications such as Voice over IP, are not supported on OVIVO Mobile and are blocked.  You can however use applications such as Voxer, Skype or Viber that do not use SIP.

Our SMS Balance enquiry will show you any remaining minutes, texts and Ovivo Internet Data remaining on your allowance, but does not show your BlackBerry allowance

Although we use the Vodafone UK network to provide our service, the Vodafone Sure Signal product only works if you are a Vodafone customer.  As a result, OVIVO SIMs are not compatible with Vodafone Sure Signal

If you have signed up for the wrong OVIVO Mobile Price Plan, or simply want to move from our Phone Price Plans to our Data Freedom Price Plans (or Vice Versa!), then all you need to do it complete our form below.

Rules about Price Plan Changes

• Price plan changes may only be made once every 30 days
• If you have used any element of your free allowance a price plan change will not take effect until the date your price plan resets (at the end of the day you activated your service)
• Should you change your price plan, your 30 day period commences from the date the change is made
• Price plan changes may only be made for customers compliant to OVIVO Mobile’s Terms and Conditions of Service.
• OVIVO Mobile reserves the right to refuse a Price Plan change request in the event that a customer is not compliant to the service Terms and Conditions

Price Plan Change Form

Upon completion of this form, and confirmation that you are in compliance to the above rules, we will change your price plan within 1 business day and inform you via e-mail.

We’ve developed a number of ways that help you keep track of the credit balance, remaining free airtime and call history on your account.

1) If you dial *#1455# from your Ovivo Mobile, you will receive a message containing the remaining credit balance on your account

2) We’ve developed a free of charge SMS Balance Notification feature that will tell you the remaining credit balance and free allowance you have remaining.  For more information on how to use this feature, please click here.

If you would like to completely switch off your voicemail (or switch it back on), you can either use one of the codes in our voicemail user-guide or use the form below.

When you start to use an application that uses the OVIVO Data allowance, on most devices you will see a message saying “Depending on your data plan, you might incur additional charges.  Do you wish to continue?”

If you have lost your SIM card or need a replacement, there is a £5.00 charge (including VAT) to replace it, which will be deducted from your credit balance.

In the event that your phone was stolen with your OVIVO SIM card inside, please provide a valid Crime Reference Number and we will provide you with a replacement OVIVO SIM card free of charge.

Please complete the form below, we will get back to you with an update within 1 business day.

We’ve created a simple form to allow you to request this.  Please click here for more information.

Very simple as we will renew it automatically for you! The day before your renewal is due, we will debit your Ovivo credit balance by £5.00 for a further 30 days. You need to make sure you have enough credit in your account. If you don’t have enough credit, the renewal will fail and your service will stop and you’ll need to subscribe again.

When your service is successfully renewed, you will receive another confirmation text message.

If at any time you want to check when your renewal is due or cancel the automatic renewal, simply dial 40090 and follow the instructions.

You can now track your usage on our customer portal!  Log into your account and see how many megabytes you have left on your account before you start to be charged for data.

I’m afraid we are not able to provide any refunds on BlackBerry services, however you should still cancel your renewal by dialling 40090 to avoid any additional unwanted charges.

If you’re already a customer, you would have logged onto My OVIVO to activate your account. In some cases (for example, when you select to “Remember Me” when logging in), you our system will securely keep you logged in when you are not on our website.

In very few cases, some of our customers have tried to buy a second SIM card, which when still logged in to their account, isn’t processed as a new order, but a top-up on the existing account.

How do I avoid this?

If you are an existing customer purchasing a second SIM card (or if someone you know is using your computer or phone to purchase a SIM for themselves), make sure you are logged out My OVIVO, by clicking on the Sign Out button.

What if I Top-up instead of Purchase a New SIM?

We’re on hand to help!  Just contact us with your full details for security information and we will help to sort this out for you.

If you use your Ovivo Mobile SIM card in a mobile handset, you can always dial *#100# and your Mobile Number will be displayed on the screen.

However, if you are a Mobile Broadband customer or use your SIM card in a tablet that you can’t dial from, you will need to contact our customer services team who will be able to help.

Prior to confirming your number, we will need to take you through security questions to verify your identity.

Should you forget or misplace the password you use to log onto your Ovivo Mobile account here on our website, it is very easy to have this re-set.

Click on Login and to bring up the Account Management Portal and click on the link to re-set your password at the bottom of the login box.

You will be asked to provide your Ovivo Mobile number and your registered e-mail address.  This will generate a new temporary password, which will be sent to your e-mail address.

If you have any problems using this feature, or have forgotten your Ovivo Mobile number or E-mail address you used to register for the service, please contact customer services.

Our OVIVO SIMs have a standard PIN of 0000 which is printed on the SIM card we sent you.  If you incorrectly enter your PIN 3 times, it will lock and need a Personal Unblocking Key.  This can either be obtained also from the SIM packaging (if you still have it!), or by contacting our customer services team.

Unfortunately, when you bring your number to OVIVO, we cannot carry your BlackBerry subscription over onto your ported in number.  If you bring your number to OVIVO after having activated your BlackBerry subscription, you will need to need to re-activate your subscription by dialing 40090 from your BlackBerry.  Please note, you will not be able to receive a refund on any unused part of your previous subscription if you port your number over, so please make sure you port first, then activate once the port is complete

When using a mobile network, it is not uncommon to sometimes see slow data speeds during certain times of day (e.g. rush hour) in some parts of the country.  We want to hear about any negative aspects of our service, so we can work with our partners to improve it in the future for you.

To do so, we’ve created a simple guide to help identify possible network problems so that we can investigate these thoroughly for you.  Click here to view our guide to troubleshooting and reporting network related problems.

Unfortunately call waiting is not supported.  If someone tries to call you while you are on the phone, they will be put through to your Voicemail.

In the unfortunate event that your phone is either lost of stolen, you will need to contact customer services to bar your line.

If outside of support hours or on a pubic holiday, you can also log onto your account online and set your own bar, to prevent unauthorised use.

Your 500MB BlackBerry allowance each month is only used for BlackBerry Services such as E-mail, BlackBerry Messenger, Browsing and Downloads. This resets each time your service renews and should be plenty each month.

If you use other applications on your BlackBerry (such as WhatsApp, YouTube, Streaming, etc.) or Tether your BlackBerry, you will use your standard Ovivo Data Allowance.

Unfortunately it is not possible to monitor your BlackBerry data usage on our portal, but after 500MB your service will be blocked until you renew and your allowance resets. So you don’t need to worry about incurring additional BlackBerry Data charges.

You can still track your Ovivo Data Allowance through our customer portal.

Rest assured we have no plans on going bust and fully intend to be trading for a very long time to come! However, should the absolute worst happen, rest assured you would not lose your number.

We are supported by industry leading companies (Have a look at the Site Navigator at the bottom of our website and click on Our Partners to learn more). Your Mobile number, is also your property and by UK regulation, you have the right to take it with you at any time if you wish to leave OVIVO. For more information about your rights, please have a look at our Code of Practice published here on our website (link at the very bottom of our website).

BlackBerry Services all run over a dedicated network connection, which has one allowance.  All other services run over the normal Ovivo Internet connection.

It is very unlikely that you will use more than the free allowance unless you are downloading lots of large files.  Try to avoid this and use Wi-Fi instead as after 500MB your service is disabled until your renewal is due.