A BlackBerry subscription is needed for any non BlackBerry 10 devices if you want to use ANY data services (which includes non BlackBerry services that would be covered by your OVIVO Plan allowance).  BlackBerry Services costs £5.00 per month on top of your standard OVIVO Plan

Make sure your OVIVO Mobile SIM card is in your BlackBerry and your account has enough credit, then dial 40090 (free of charge in the UK) and follow the instructions. £5.00 will be deducted from your account and within 24 hours, your service will be activated and you’ll receive a confirmation text message. You may need to re-boot your device by removing and replacing the battery.

Once you’re up and running, all the settings for the service are automatically downloaded to your device.

When you signed up for our service, you should have received an e-mail from us explaining what to do when you receive your SIM card.  It really is quite straightforward.

Visit our Account Management Portal by Clicking on the link below.  You will need:

1) Your Ovivo Mobile Number (Printed on the front of the SIM card that we sent you)

2) The password you specified when you signed up

If you’ve forgotten your password, not to worry, there is a password re-set feature at the bottom of the login page of our Account Management Portal.

Click here to visit our Account Management Portal.

This will activate your account.  Once activated, put your Ovivo Mobile SIM card into the device you are going to use with the service and make a call.

Your SIM card is now fully activated!

As long as you are out of contract from your existing provider, you can keep your existing number.  You will need to contact your existing service provider and request your PAC (Porting Authorisation Code).  They normally give these over the phone or by text within 2 hours.

You can request for your number to be ported over to OVIVO, directly from our website. Visit our Porting Guide and complete the form at the bottom.

To view our coverage map click here.

Using your phone abroad, always incurs much higher charges then when you’re at home. Roaming and International Calling is disabled on your account as standard, so please make sure you check our call charges before travelling abroad and complete the form below to raise your roaming bars.

Click here to see OVIVO’s Roaming Prices.

As soon as your handset is used for the first time on our network, within two hours we will send you the settings for your device automatically by SMS.

This will not work, however, if you are using a Tablet, USB Modem or if your handset has been “rooted” or “Jailbroken”.

If you don’t receive your settings, they will need to be set-up automatically.  Visit our Settings Guides for more information on how to set up your phone.

Recommending friends, can earn you free credit!

When signing up, your friends and family can specify your full name and OVIVO Mobile number.  Make sure they take care to specify your name and number EXACTLY as they are on your account otherwise the bonus will be voided.

Alternatively, visit OVIVO Rewards to learn how to invite friends to OVIVO Mobile for additional bonuses.

We’ve created a simple form to allow you to request this.  Simply complete this and in 1-2 working days, your Adult Content Control will be disabled.

We have created a collection of Set-up Guides designed to help you get your phone set up for Internet, MMS and Voicemail.  Remember, our service is different from your existing operator, so in order to get these features working, there is a bit of settings configuration needed on your part.  We’ve tried to make this as simple and straightforward as possible through these guides, which can be accessed by clicking here.

You need to log onto your account here on our website to top-up.  Click here for more information.

To sign up for OVIVO, visit Our Offer and select the appropriate price plan you wish to purchase, then follow the on screen instructions.

When you sign-up, you will automatically be placed on either the Freedom (Phone) Plan, or 500 (Data) Plan.  You can then use the Change Price Plan form on our website to request us to move you to the new plan.  Make sure you have enough credit in your account to pay for the first month before you ask us to change your price plan.

You can only move back to Freedom at the conclusion of your Paid Plan.  Simply complete Our Change Price Plan form and we will ensure you move back to the previous plan on the anniversary date

If you haven’t received your SIM card within 3 working days, there is every possibility that it could have been lost in transit to you.  Please complete the form below, providing the following information so that we can trace your order and if necessary, issue you with a replacement SIM card.

• Full Name (as specified when you signed-up for the service)
• Your full billing and/or delivery address
• Your registered E-mail address
• If you have it, your Ovivo Mobile Order Reference (Your Unique Order Reference in your Order confirmation E-mail, for example ovivomobilecomm-123456789123-12345)

Please note, OVIVO cannot accept any responsibility for delayed or lost deliveries as a result of incomplete or inaccurate information being provided when signing up for our service.  Should your SIM card be lost or delayed as a result of providing incomplete or inaccurate delivery information, you will be liable for a £5.00 SIM replacement charge.